Terms and conditions
All prices given are approximate, the full and accurate price can only be given at the end of the journey, after all the time and distance involved is calculated by the driver, the prices quoted are for a journey from point A to point B , waiting time after the booked time of pick up (if we’re early then no waiting time will be charged before the agreed time), any deviation from our chosen route (shops, cash points etc.), extra passengers in a multi seater, cleaning charges for any soiling of the vehicle, damage to the vehicle in any way are all chargeable extra on top of the original quoted price. However we do our best to accommodate our customers needs and avoid extra charges in most cases, extra charges are very rare and only added in exceptional cases.
Cancellation or 'No Shows' Bookings can be cancelled at any time up to 72hrs before booking time at no charge for our services. However please note we may hire other professionals from outside companies or buy entrance tickets/ hire services at your request. The cancellation of these costs my not be refundable once the original request has been made and confirmed.
Notification of a cancellation must be made by phone call or email and we will confirm in writing (email) . If we arrive at an agreed meeting point or location and nobody is there, this would be classed as a 'No show' and a call out fee of the full journey price depending upon the circumstances.
Cleaning charges will be added to the fare when required, we have very high standards when it comes to vehicle cleanliness which is appreciated by most customers, however if any marking, staining , wetting or soiling occurs during a journey then you will incur extra charges. Cleaning charge price is determined by the driver on the day and how long the vehicle will be unable to work while cleaning/drying takes place. We will do our best to keep this price as low as possible.
Unforeseen events Transfer delay or failure due to events such as road accidents, road works, mechanical failure or booking errors are unfortunately a part of everyday life. We always try our very best against the odds to complete a journey on time and avoid such events no matter the problem ,our reputation depends on it. However if such delays occur or the journey has to be cancelled or delayed due to unforeseen circumstances then the driver or transfer company will not be held responsible for any losses. If the journey has been pre paid for then a refund for the appropriate amount will be issued, no compensation payment is covered by ourselves - the transfer company. It is always advisable when travelling to airports etc. to allow plenty of time to get there as motorway closures and queues are a daily occurrence ,we are always happy to advise on journey times based on an average day. Your own travel insurance to cover any unforseen events along your route is always advisable.
InvoicesInvoices for account work will be sent to the appropriate department via email, pdf. format with bank details included. As all work is pre-approved and accounted for and payment to our bank is digital we allow 15 days to complete the payment, should the payment take longer without our prior permission we will add £25 admin fees to 'chase up' outstanding payments for every reminder sent (weekly). After 90 days the invoice will be sent to a debt recovery agents and further fees will be added.
Bookings and Emergency contact
Details of bookings are given in to us via email, text, and phone calls, we strive to use this information to the best of our ability to make the exact and precise booking you require. However we will not be held responsible should mistakes happen on either side with times or dates, we recommend you double check yourself the timings we send back to you when we confirm the bookings, any suggested pick up or travel times are given only as a guide and it is the customers responsibilty to request the time they prefer, nobody can predict how long a journey can take as it is open to so many variable elements for example - road closure, heavy traffic, breakdowns, accidents. We recommend if in doubt give yourself more time. If you feel you need to contact us normal hours 09.00-19.00
In compliance with the new laws regarding privacy and storage of data, please read the following:
We understand that providing information online involves a great deal of trust on your part. We take this trust very seriously, and make it a high priority to ensure the security and confidentiality of the personal data you provide us when you visit our Website or use our services.
1. Collection of your personal data
Personal data means any information about an individual from which that person can be identified, electronic addresses, date of birth, password and payment information.
In the course of our business, we collect and process personal data in different ways. We only store your information in order to carry out our business, this information will be deleted after the minimum time period required by governing bodies such as HMRC.
2. How we use your personal data
We use the personal data that we collect about you only for a specific purpose. This is to manage and facilitate booking enquiries and bookings.
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
•Where we need to perform the contract we are about to enter into or have entered into with you.
•With your consent.
•Where we need to comply with a legal or regulatory obligation.
3. With whom we share your personal data
We DO NOT SHARE your personal information with any third party unless to comply with legitimate and enforceable subpoenas, court orders or other legal process; to establish or exercise our legal rights; to defend against legal claims or as otherwise required by law.
Other than as set out above, you will be notified when personal data about you will be shared with third parties, and you will have an opportunity to choose not to have us share such information.
4. How long we keep your personal data
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or statutory reporting requirements.
6. Your rights
In accordance with applicable law, you may have the following rights with regard to your personal data:
•The right to request access to your personal data. This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
◦your personal data has to be deleted for compliance with a legal obligation.
How you can contact us
If you have any questions or complaints about the processing of your personal data by us, please contact us at info@Transfers-UK.com.